A capability assessment evaluates how well an organisation can perform a required business capability using its people, processes, information, technology and governance.
How to use this tool
Define capability and criteria
Define the capability and assessment criteria.
Gather performance evidence
Gather evidence about current performance.
Compare current and required
Compare current and required capability.
Prioritise gaps and actions
Prioritise gaps and agree improvement actions.
References & further reading
Winter, H. (2023). The Business Analysis Handbook: Techniques to Deliver Better Business Outcomes, 2nd ed. Kogan Page. ISBN 9781398610132.