Gap analysis compares the current state with a desired future state. It identifies differences in capability, process, performance, information, people or technology.
How to use this tool
Define current and target
Define comparable current and target states.
Evidence each gap
Identify and evidence each gap.
Assess impact and priority
Assess impact, cause, priority and dependencies.
Define actions and owners
Define actions, owners and measures to close the gaps.
References & further reading
Winter, H. (2023). The Business Analysis Handbook: Techniques to Deliver Better Business Outcomes, 2nd ed. Kogan Page. ISBN 9781398610132.