Investigation, problem analysis or discovery systematically explores a business situation to understand its context, symptoms, stakeholders, evidence and underlying causes.
How to use this tool
Define question and scope
Define the investigation question and scope.
Gather relevant evidence
Gather relevant qualitative and quantitative evidence.
Analyse causes and constraints
Analyse patterns, causes, constraints and assumptions.
Validate and agree next steps
Validate the findings and agree the next actions.
References & further reading
Paul, D. et al. (2020). Business Analysis, 4th ed. BCS, The Chartered Institute for IT. ISBN 9781780175102.