A problem statement describes the gap between the current and desired situation, who is affected and the evidence of impact. It frames investigation without prematurely prescribing a solution.
How to use this tool
Describe the current situation
Describe the current situation.
Define the desired outcome
Define the desired outcome.
Quantify who is affected
Identify who is affected and quantify the impact.
Validate without a solution
Validate the statement without embedding a preferred solution.
References & further reading
Winter, H. (2023). The Business Analysis Handbook: Techniques to Deliver Better Business Outcomes, 2nd ed. Kogan Page. ISBN 9781398610132.